Frequently Asked Questions
Here you will find answers to common questions about living at Cross Creek. If you do not see your question listed, please contact the Management Office or submit an inquiry through the Contact page.
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The office is open for walk-ins Monday–Friday 9:00AM–12:00PM and 2:00PM–6:00PM. Appointments are required between 12:00PM–2:00PM. The office is also open the first Saturday of each month from 9:00AM–5:00PM with limited staff.
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On the 3rd Tuesday of each month at 7PM in the Café and via Zoom. All residents are welcome to attend.
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The resident portal is available exclusively to homeowners for managing HOA payments, work orders, and other related needs. Residents can log in at portal.hoadv.com.
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HOA dues are due on the 1st of each month. Late fees apply if payment is not received by the 5th. Homeowners can pay online (e-check or card), recurring ACH, check/money order drop-off, or bank bill pay through portal.hoadv.com.
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A 10% late fee and interest at an annual rate of 8% may accrue. Suspension of access devices associated with the unit may occur.
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Water & sewage, termite bond, hazard insurance policy, exterior maintenance (roof & plumbing), exterior lighting, trash pickup, landscaping, and recreation maintenance (pool, golf, tennis).
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Access devices are obtained at the Management Office for verified residents. Each unit receives 1 physical fob and 2 mobile fobs through the access app. Fees may apply.
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During pool season, the Main Pool is open daily 9AM–9PM. Adrian and LaRue pools are open Sun–Thu 9AM–9PM and Fri–Sat 9AM–10PM.
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Yes. Residents may send guests a visitor pass through the mobile access app for use in the Visitor Lane. Passes grant property entry only and do not include amenity access. Valid for 24 hours.
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The Association does not operate the gym. Contact the fitness provider directly for membership information.
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Must be scheduled at least 24 hours in advance. Allowed Monday–Friday 9AM–5PM and must be restored by 5PM. No weekend shutoffs. Contact the office to dispatch maintenance.
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Homeowners maintain interior plumbing lines, HVAC units, doors, windows, water heaters, and appliances. The Association maintains common elements including main water lines, shared plumbing, exterior structures, landscaping, streets, and lighting.
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After-hours maintenance (6PM–6AM) is for common element emergencies only (ex: main water line leaks). Call (404) 351-7600 for emergency service.
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Parking is first-come, first-served except assigned covered spaces. Each unit may use two spaces total. Vehicles must not block sidewalks, hydrants, or roadways. Vehicles left unmoved for 14+ days may be considered stored and towed.
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Notify the Management Office in advance and park in overflow areas to avoid being classified as a stored vehicle and towed.
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All pets must be registered. Pets must remain on leash outside units, owners must clean waste immediately, and excessive noise or aggressive behavior may result in fines or removal.
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For life-threatening emergencies call 911. During office hours contact management. After hours call (404) 351-7600. The gatehouse is available 24/7 at (404) 351-2266. Non-urgent issues should be submitted via the resident portal.